Odisha Sun Times Bureau
Bhubaneswar, Sep 12:
Union Petroleum and Natural Gas minister Dharmendra Pradhan today inaugurated automation facility at all Indian Oil retail outlets in Odisha’s capital Bhubaneswar, the first state capital in eastern India with fully automated retail outlets.
Addressing a gathering on this occasion at Nuagaon Chowk IOC retail outlet in Bhubaneswar Union Minister Pradhan said “Automation will dispel the doubts in the minds of the petroleum consumer and bring benefits to all. Best practices of customer care and services would be implemented in Odisha. Profit is not the prime motive, but customer satisfaction is the need of the hour”.
Pradhan said automated system would help quick and effective customer grievance redressal due to availability of record for each transaction. In addition, the automated billing would reassure the customer.
The Union Petroleum Minister announced that a toll free helpline in Odia language will be launched soon.
Any consumer dissatisfied with the services of a retail outlet or any other petroleum outlet will be able to lodge his complaint in the Odia-language-based toll free helpline, Pradhan said, while urging consumers and general public to use Facebook and Twitter handle to communicate freely with the State-run Oil utilities to vent their grievances.
IOC Chief B Ashok said Automation of Retail Outlets has been launched to foster a lifelong relationship with its customers, maximize customer satisfaction and transparency in operations.
He said the automation system will go a long way in bettering the service standards.
The concept of 100% City Retail Outlet Automation is a key initiative launched by Indian Oil. In the current financial year, Indian Oil plans to automate outlets in more than 20 cities in the country.
Indian Oil has automated more than 6200 retail outlets as of August 2014, and has plans to automate 7500 more in the financial year 2014-15.
The company plans to automate more than 10,000 retail outlets by 2015-16, the IOC chief said.
In Odisha, Indian Oil has automated 192 retail outlets and plans to increase it to a total of 230 retail outlets in the financial year 2014-15.
Bhubaneswar has 18 Indian Oil retail outlets and all are fully automated.